Refund Policy
Advanced Return, Refund & Resolution Policy
Effective Date: [Insert Date]
1. Policy Purpose
This policy ensures a fair, efficient, and transparent resolution process.
2. Return Window
Returns must be requested within 30 days of delivery confirmation.
3. Eligibility Conditions
Items must:
- Be unused
- Be in original packaging
- Include all accessories
4. Non-Eligible Returns
Not accepted:
- Used or damaged items
- Clearance/final sale
- Custom products
5. Damaged or Incorrect Orders
Report within 7 days with evidence.
Solutions:
- Replacement
- Full refund
6. Order Cancellation
Allowed within 12 hours of purchase.
7. Return Authorization
Approval required before return shipment.
8. Refund Processing
Processed within 5–10 business days after inspection.
9. Shipping Costs
Customers cover return shipping unless error is ours.
10. Exchanges
Only for defective items.
11. Refund Delays
Dependent on banks/payment providers.
12. Abuse Prevention
We may deny suspicious return patterns.
13. Chargeback Policy
Customers must contact support before disputes.